jaya999's Privacy Policy

Introduction

jaya999 is an online gaming and betting platform operating for players in Bangladesh. To use our services, you are required to provide certain personal information. This privacy policy clearly describes what types of information we collect, how it is used, and what steps we take to protect your data.

This policy applies to all jaya999 services — including the website, mobile app, and other digital channels. By using our services, you agree to the terms set out in this policy. The full terms of use related to this policy are detailed in our Terms and Conditions.

We commit that your information will never be shared with third parties for commercial purposes without your permission. Respecting your privacy is one of our core responsibilities.

What Information Is Collected

We collect various types of information during registration and use of jaya999 services. This information is necessary to ensure service quality and maintain the security of your account.

2.1 Registration and Account Information

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (for identity verification)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or bank account numbers
• Deposit and withdrawal amounts and dates
• Transaction reference numbers

2.3 Technical and Usage Information

• IP address and device type
• Browser version and operating system
• Site access times and navigation data
• Gaming history and activity logs

2.4 Communication Information

When you contact our support team via live chat or email, the content of those conversations may be retained for the purpose of improving future service and resolving disputes.

Purpose of Using Information

Collected information is used only for specific and legitimate purposes. jaya999 never uses your information for unnecessary or unauthorised purposes.

3.1 Service Operation

Your information is used to create and manage your account, process deposits and withdrawals, and provide information about bonuses and promotions.

3.2 Identity Verification and Fraud Prevention

Your identity-related information is verified to ensure account security and prevent unauthorised access. Transaction patterns are monitored to identify suspicious activity.

3.3 Customer Support

Relevant information is used to resolve your issues or complaints quickly and provide the assistance you need.

3.4 Service Improvement

Usage data is analysed to assess and improve platform performance and to customise services according to your preferences. This analysis remains completely confidential and is not used to identify any individual.

3.5 Marketing Communications

If you have consented to receiving promotional messages, you may be notified about new offers and updates. You can withdraw this consent at any time from your account settings.

Data Storage and Retention

Your information is stored on secure servers and is not kept beyond the period it is needed.

4.1 Retention Period

All account information is retained for as long as your account remains active. Financial transaction records are kept for a minimum of five years after account closure, as required by legal and regulatory obligations.

4.2 Data Deletion Requests

You may request that our support team delete information that is not required to be kept beyond legal obligations. After receiving a request, we will take action within a reasonable time.

4.3 Data Backup and Recovery

jaya999 maintains regular backups to ensure service continuity in the event of a server failure. This backup data is also stored under the same security measures.

Sharing Information with Third Parties

jaya999 never sells your personal information for commercial purposes or transfers it to unauthorised third parties. However, limited information sharing may be necessary in certain circumstances.

5.1 Payment Processors

Necessary financial information is shared with the relevant payment service providers to complete bKash, Nagad, Rocket, and bank transactions. This information is used solely for verifying and processing transactions.

5.2 Technology Service Providers

Limited technical information may be shared with technology partners who assist in operating the platform. All such partners are contractually bound to comply with our privacy standards.

5.3 Legal Obligations

Information may be provided in compliance with applicable law in response to a court order or a lawful request from a law enforcement authority. In such cases, we always provide only the minimum necessary information, based on legal advice.

5.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the relevant party, provided that equal or greater protection under this privacy policy is ensured.

Cookie Policy

Cookies are used on the jaya999 website and app to improve your browsing experience and help customise services.

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions and basic site functionality. Without them, the platform cannot function properly.

6.2 Analytical Cookies

Analytical cookies are used to understand which parts of the site are used most and to gather data for improving service quality. This information is collected entirely anonymously.

6.3 Cookie Controls

Cookies can be disabled at any time from your browser settings. However, disabling essential cookies may affect some site functionality.

User Rights

As a jaya999 user, you have certain important rights regarding your own information. We fully support these rights.

7.1 Right to Access Information

You have the right to know what information we hold about you. If you make a request via live chat or email, we will provide a summary of the stored information.

7.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request a correction. Some information can be updated directly from the account portal; for others, the assistance of our support team will be required.

7.3 Right to Delete Information

You may request deletion of information that is not required to be kept beyond legal obligations. For active accounts, information necessary for service operation will continue to be retained.

7.4 Right to Opt Out of Marketing Messages

If you wish to stop receiving promotional communications, you can do so from your account settings or by submitting a request through our support team. This will have no effect on your access to core services.

Data Security Measures

jaya999 uses multiple layers of protection to ensure the security of your information.

8.1 Encryption

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. Passwords and sensitive financial information are stored using strong encryption, which even our own staff cannot read.

8.2 Access Controls

Under a strict access control policy, only authorised staff can access the information needed for their specific role. All staff are bound by confidentiality agreements and receive regular security training.

8.3 Two-Factor Authentication

It is recommended that two-factor authentication (OTP) be kept active on your account. This provides an additional layer of protection against unauthorised access.

8.4 Security Audits

Regular security audits are conducted to identify system vulnerabilities. If a security incident occurs, affected users will be notified as soon as possible. Additional advice for safe gaming is also available on our Responsible Gaming page.

Protection of Minors

jaya999 strictly follows a 21+ age policy. Our services are for individuals aged 21 or above only.

We do not knowingly collect or process information from anyone under the age of 21. Age is verified during registration, and date of birth is also confirmed during subsequent identity verification.

If we become aware that a minor's information has entered our system, that account will be closed immediately and all associated information will be deleted.

Policy Changes

This privacy policy may be updated from time to time due to changes in technology, law, or services. In the case of significant changes, registered users will be notified via email or app notification.

Continued use of the service after any changes will be taken as acceptance of the updated policy. For this reason, it is advisable to revisit this page periodically.

For more details about this policy or if you have any questions, you can visit our FAQ section, where answers to common questions about privacy and security are available.